Team: Operations

Salary: £30,000 (GBP). 30 days paid holiday per annum (pro rata), and Pension Scheme with 10% employer contribution.

Location: City of London, currently Moorgate (we are currently working hybrid [60% office and 40% WFH])

Closing Date: 13 November 2023

Closing Time: 7:00 am

Job Description

About the Institute

The Impact Investing Institute is an independent, non-profit, set up to connect capital to impact. We act as a bridge between new economic ideas and mainstream capital markets to accelerate the impact investing field. We support investors to put impact at the heart of their commercial investment strategies. We also work with policymakers and civil society to advocate for impact investing as a powerful tool to unlock solutions to the world’s most urgent challenges like climate change and rising inequality.  More information on the Institute can be found on our website:

The role

The Institute is looking to appoint a self-starting operations assistant to provide high-quality and effective administrative support to the Operations function. As a small organisation, it will be important that you are willing to get stuck-in to resolve issues and take responsibility for them.  A can-do attitude is essential. As such the role provides a great deal of scope for independent working and developing your own skills. 

We will work with the successful applicant on a stretching development plan to ensure that they gain the exceptional experience this role can offer in supporting their wider career aspirations and exposing them to all areas of the Institute’s operations function. At the end of the role the successful applicant will have developed superb networks and extensive knowledge in both impact investing and operational functions which they can use to accelerate their career.  

Key responsibilities & skills development opportunities:

Operations Support and Coordination

  • Continuously update operations documents, including onboarding documents, company calendars, team documents, etc.
  • Systematically updating the task management software (currently;
  • Drafting letters, emails, meeting invitations, presentations and other communications as required, ensuring that all correspondence is handled and responded to in a timely manner.
  • Coordinate onboarding and offboarding for secondees, interns, and staff.
  • Assist in processing HR paperwork, including updating the recruitment portal and posting adverts.
  • Manage office supplies and equipment, including ordering and delivery to remote staff; keeping asset register up to date; and
  • Manage the Institute’s general inboxes, responding to ad-hoc external enquiries;

IT Support

  • Resolve operational IT issues, coordinating complex repairs with external IT service provider;
  • Implement system changes to the Institute’s cybersecurity practices, while working with our external IT service provider.
  • Ensure Institute devices are kept up to date, assisting staff with more complex processes.
  • Follow-up with staff to ensure that relevant IT training is completed, as required; and
  • Help manage the Institute’s relationship with our external IT service provider.

Meeting Coordination, Events and Travel

  • Organise bookings for our current ad hoc office and meeting space(s) with key partners;
  • Participate and assist in organising meetings or events as required, ensuring meeting papers are organised in a timely manner, that venues are fit for purpose, necessary supplies or catering is appropriate and within budget; and
  • Attend meetings (occasional requirement) to provide administrative support and take minutes that are accurate and shared in a timely manner.

Personal Profile

  • Pragmatic delivery focus – ability to troubleshoot and solve problems.
  • Detailed orientated
  • Team player, seeking input from colleagues and celebrating successes as a group.
  • Excellent written and verbal communication skills in English
  • Some knowledge of IT will be useful including Microsoft365, SharePoint, Apple OSX, CRM (Microsoft Dynamics), and
  • Interest in and eager to contribute to the impact investing sector.

Impact Investing Institute’s values

We look for colleagues who are committed to our values:

Inclusiveness – the Institute is a welcoming place for practitioners, the public, volunteers and employees, which recognises and involves the voices of all involved in impact investment. It aims to have a diverse staff, Board and Advisory Council. It supports flexible working practices and, wherever possible, contracts for services from social enterprises.

Independence – the Institute pursues an independent path in all its work, focusing on what is most useful to advance impact investing nationally and internationally, without regard to any one sector in the market. All the Institute’s output is available to other practitioners and the public.

Integrity – the Institute’s staff, volunteers, Board and Advisory Council conduct their work and professional relationships with integrity, kindness and respect.

Information to candidates and how to apply: 

All applications must be submitted via BeApplied. We are committed to equal opportunities and so will not be looking at your CV or cover letter in the first stage of the application process. Instead, we ask questions that are designed to test applicants on their suitability for the role as outlined in the job description, to which you will have the opportunity to provide long answers (250 words). These form a fundamental part of our candidate screening so please do take time to answer all questions fully. All responses are viewed anonymously and at random.

Notes for all candidates:

  • The successful candidate must have permission to work in the UK by the start of their employment.
  • Every role at the Impact Investing Institute is open to applicants from all sections of society. The Impact Investing Institute is committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
  • Please let us know if you need any reasonable adjustments.
  • When you submit your application with BeApplied, you will have to declare that you have submitted your answer without having used auto-generation software. Whilst it is important to demonstrate knowledge of best practices, our questions are specifically designed to show us each candidate’s unique skills, experiences and attributes.
  • You can view our policies at

If you are offered the role, we will require you to provide:

  • Proof of your right to work in the UK.
  • Two referees, one of whom is a previous line manager or professor.
  • Details for pre-employment checks, including proof of ID and proof of address.